At the core of your tour are the guides. Our clients rave about their enthusiasm and commitment to AFTours, not to mention their dedication to service excellence. Although it is their job, it is also their passion for Africa that will ensure you get more than you expected from your adventure and experience genuine African hospitality on your trip.
GUIDE SELECTION AND TRAINING
Our screening process is stringent and we run a comprehensive in-house training course. Exams are based on the course content and the required pass rate is 75%. These modules cover absolutely everything to do with the running of successful adventure tours.
Guides are then apprenticed for months with senior tour leaders to gain the necessary knowledge and experience before they run tours themselves. Evaluation is continuous. As a guide, training is never finished and we continue close monitoring of feedback results from our clients to continually improve and refine skills. AFTours operates a unique feedback system to identify problems and ensure that our tours are constantly improving. Guide salaries are heavily incentivised through this system. It is with pleasure that we can announce that, yet again, in 2007 we have managed to set new internal benchmarks for our tour feedback - having the best results since our inception.
QUALIFICATIONS
All of our tours are accompanied by a minimum of 2 guides who are registered with DEAT (Department Of Environment, Agriculture and Tourism) and have valid First Aid certificates. Drivers also have their PDP's (Professional Drivers Permits). Many of our guides also have more specialised qualifications. On foreign language tours a translator will be provided that speaks English and German.
THE PERSONAL TOUCH
However, all the knowledge and experience in the world is not enough. The most important qualification of a good guide is their ability to work well with people. It is with this in mind that all potential candidates are carefully evaluated. No one goes further than AFTours to ensure that tours run as they should.
OUR WORKSHOP - IS OUR THE BACKBONE
We run a state of the art specialised vehicle workshop. Our facilities include a metal shop, spray-painting booth, storerooms, mechanical facilities and other demarcated zones for all manner of work. The trucks are fully maintained and the bodies are lovingly built up in our workshop which are a registered body builder-approved by SABS (South African Bureau of Standards).
Your safety and comfort are our first priority. After all, most tours cover large distances and much time is spent in the trucks, more reason to ensure they are the best.
All vehicles are checked in after tours, job cards are made up and work is undertaken. Upon completion all vehicles are rechecked to ensure everything is perfect. All equipment is checked and tested as well.
OUR EQUIPMENT - THE AFTours EXPERIENCE
Sleeping under African stars on your comfortable foam mattress, in a two-person dome tent (with built in mosquito net), is the best way to experience the thrill of bush camping. Sitting on your camp chair around a roaring fire is the perfect way to end your day's adventures.
Our equipment is strong, durable and able to endure the great African outdoors. |
